Arleta: Device and Tech Support Info
Faculty and Staff
The AHS IT Department is implementing new tech support procedures this mester.
Please adhere to the new protocols:
If a student needs Tech Support:
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Direct them to use the Tech Support Student Walk-in Hours in B128.
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During Student Tech Support Walk-in Hours, students will be helped with device issues and passwords.
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To decrease the impact on instruction, students will not be summoned from class for tech support needs. They will be helped during walk-in hours.
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*If a student is in your class and they need tech support, you as the teacher can submit a request via the tech support form, but know that it comes with wait time. Versus Student Tech Support Walk-in Hours, students will be helped right then and there.
If faculty or staff needs Tech Support:
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Your request will be processed on a first come first serve basis.
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Our IT Department is amazing, and they normally support staff the same day requests come in, but on occasion it might take a day or two. We thank you for your patience.Every Advisory class received a Tech Support Student Walk-in Hours flyer in their box. Please display it in your classrooms and promote the new student tech support walk-in hours.Thank you.All the Best,AHS IT Department