Resources for Staff » LAUSD IDT updates (10/18/2022)

LAUSD IDT updates (10/18/2022)

Greetings colleagues,

 

We thank you for your patience and understanding while we worked diligently to address technological issues impacted by the cyber event.  We are pleased to report that you now have access to most District applications from outside your school or office via the GlobalProtect Virtual Private Network (VPN).   VPN is not needed to access District applications from within the District’s network nor is it needed to access your email from outside the District’s Network.

 

Please note that VPN will need to be installed on your device. In addition, your Single Sign On (SSO) account password should be updated (after September 5th, 2022).  The Multi-Factor Authentication (MFA) is also required to login to VPN.  

 

To download VPN, please review the LAUSD GlobalProtect Virtual Private Network (VPN) Complete Guide v2.0 Job Aid  Here.

 

The VPN Guide includes information on how to:

 

  • Reset your Single Sign On (SSO) password, if not already reset, to sign into District applications 
  • Set up the Multi-Factor Authentication, if not already established,  to login to VPN
  • Set up the GlobalProtect VPN for use outside of the District network

 

For devices that are restricted from installing new applications and other support needs you may:

  • Call the ITD Help Desk at 213-241-5200, phone lines are open from 7:30 a.m.-5:00 p.m. Monday through Friday, excluding holidays 
  • Use the ITD Online Chat support at https://chat.lausd.net, chat lines are open from 7:30 a.m.-5:00 p.m. Monday through Friday, excluding holidays
  • Contact your onsite ITD Support Technician 

 

Frequently Asked Questions (FAQ) are available:  Here